bn88 Privacy Policy
At bn88, the security of your personal information is our highest priority. This policy explains in detail how your information is collected, stored, used and kept secure.
This privacy policy was last reviewed in January 2025. bn88 reserves the right to update this policy as needed, and any changes will be published on this page.
Introduction and Scope
bn88 (referred to in this document as "we", "us" or "the platform") is committed to protecting the personal information of its members. This privacy policy applies to all bn88 services, websites and associated platforms.
When you create an account at bn88, make a deposit, play games or contact our support team — the information you provide in each case is protected under this policy. In addition to reading the information on this page, we ask you to read our Terms and Conditions, where the full terms of service use are described in detail.
By continuing to use bn88's services, you are considered to have agreed to this privacy policy. You must be 21 years of age or older.
What Information We Collect
bn88 may collect the following types of information from its members:
2.1 Information Provided Directly
Information you provide during account registration and verification includes:
- Full name (as per national identity card)
- Date of birth (for age verification)
- Mobile number and email address
- Bank account or mobile banking number (bKash, Nagad, Rocket)
- National identity card or passport number (for KYC verification)
- Residential address
2.2 Automatically Collected Information
Some information is collected automatically when you use bn88:
- IP address and device type
- Browser and operating system information
- Login time, session duration and activity logs
- Transaction history and gaming activity
- Information from cookies and similar tracking technologies
2.3 Information Received from Third Parties
For identity verification or fraud prevention purposes, some information about you may occasionally be received from third-party verification service providers. This process is conducted in a fully secure manner.
Purpose of Data Use
bn88 uses the information collected from you for the following purposes:
3.1 Service Operation and Improvement
- Creating and managing accounts
- Processing deposits and withdrawals
- Delivering bonuses and promotions to eligible members
- Identifying and resolving technical issues on the platform
- Continuously improving service quality and user experience
3.2 Identity Verification and Security
- Completing the KYC (Know Your Customer) process
- Preventing fraud, money laundering and other illegal activities
- Preventing the creation of multiple accounts
- Preventing those under 21 from opening an account
3.3 Communication and Support
- Sending transaction confirmation messages
- Notifying members of account security alerts
- Keeping records of communication with the support team
- Sending promotional information where applicable (with your consent)
3.4 Responsible Gaming
bn88 monitors members' gaming activity to identify unusual or at-risk behaviour. Following the responsible gaming guidelines, we provide assistance or recommend limits to members where needed. This information is used solely to protect members' interests.
Data Sharing and Disclosure
bn88 does not sell your personal information to third parties. However, information may be shared to a limited extent in specific circumstances:
4.1 Service Provider Partners
With trusted partners who assist with payment processing, identity verification, technical infrastructure and fraud detection — only the minimum information necessary to provide the service is shared. These partners are required to comply with their own privacy policies.
4.2 Legal Obligations
It is our legal obligation to provide information in response to a court order or a valid request from a competent legal authority. In such cases, we provide only the information specifically requested.
4.3 Fraud Prevention
Information may be shared with other organisations in the industry as necessary to prevent active fraud, theft or deceptive activity. This is done to protect the interests of all members.
Data Security Measures
bn88 has put in place a number of technical and administrative measures to ensure the security of your information:
5.1 Encryption and Cybersecurity
- SSL (Secure Socket Layer) encryption is used for all data transfers
- Advanced encryption algorithms are applied to store sensitive information
- Regular security audits and vulnerability assessments are conducted
- Firewalls and intrusion detection systems remain active
5.2 Access Control
- Only authorised staff can access information on a need-to-know basis
- Every access is logged and monitored
- Staff receive regular security training
5.3 Data Retention Period
Information is retained while your account is active and, after account closure, for a specified period as required by legal obligations. Once the retention period ends, the information is securely deleted.
Cookies and Tracking Technologies
bn88 uses cookies and similar technologies on its website. These are small files stored in your browser that help the platform function more effectively.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security — the site cannot function properly without them.
- Functional cookies: Used to remember your preferences and settings, such as language or display preferences.
- Analytics cookies: Used to collect site usage statistics to improve the service. These contain no personally identifiable information.
6.2 Cookie Control
Cookies can be disabled from your browser settings, though this may limit some functionality of the site. Disabling essential cookies may disrupt login and transaction-related activity.
Your Data Rights
As a bn88 member, you have the following rights over your own information:
7.1 Right to Access
You may at any time request a copy of the information bn88 holds about you. This request will be fulfilled within a maximum of 30 working days after verification.
7.2 Right to Correction
If any information stored in your account is incorrect or incomplete, you may request a correction through the support team. Additional verification may be required when changing identity verification details.
7.3 Right to Close Account
You may request to close your bn88 account at any time. Even after account closure, some information will be retained for a specified period as required by legal obligations.
7.4 Right to Opt Out of Promotional Communications
If you do not wish to receive marketing messages, you may withdraw this consent at any time. Essential service messages (transaction confirmations, security alerts) will still be sent.
7.5 How to Exercise Your Rights
To exercise any of the rights listed above, contact the bn88 support team directly. Our support team is available seven days a week, 24 hours a day via live chat and email in both Bengali and English.
Protection of Minors' Data
bn88 explicitly prohibits providing services to anyone under 21 years of age. Age is verified at the time of registration and reconfirmed during the KYC process.
If a minor has created an account using false information and this comes to our attention, the account will be closed immediately and the collected information will be deleted.
If you are aware of a minor's account, please inform our support team.
Policy Changes and Updates
bn88 reserves the right to amend or update this privacy policy as needed. Any significant changes will be published on this page and the date of the update will be noted at the top of the page.
For significant changes, members may be notified in advance by email or SMS. If you continue using the service after changes are made, you will be considered to have agreed to the updated policy.
If you have any questions about this policy, visit our FAQ section for answers to common questions, or contact the support team directly.
Contact and Complaints
If you have any questions, concerns or complaints regarding this privacy policy, contact us through the following channels:
10.1 Support Channels
- Live Chat: Seven days a week, 24 hours a day — in Bengali and English
- Email: [email protected]
10.2 Complaints Process
Any complaint regarding data protection can be sent by email or live chat. We will provide an initial response within 7 working days of receiving the complaint and will aim to provide a resolution within 30 working days.